The Chicago Transit Authority announced Wednesday that chief of staff Nora Leerhsen will take over as acting president of the transit agency when current President Dorval Carter Jr. retires at the end of the month.

The next CTA leader will face the task of helping to rebuild trust in the agency, after years of complaints about service, personal safety and conditions on buses and trains

Chicago Transit Authority Board members met Wednesday to appoint a new interim leader after longtime president Dorval Carter announced his retirement. “This job can be very