Companies are graded in five categories: customer satisfaction, innovation, social responsibility, employee engagement and development, and financial strength. The statistical model that produces ...

Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...

Walmart scored poorly in a recent customer satisfaction study. Low scores have not kept it from being the largest retailer in ...

According to Capterra, a division of Gartner, in the past two years, customer satisfaction scores have improved for 63% of U.S. businesses. And there’s a reason. According to Laura Burgess ...

The survey highlighted top regional performers. In the Northeast, Wegmans ranked first for customer satisfaction and in the ...

The ASCI uses customer interview data to estimate a company's satisfaction score, which ranges from 0 to 100. This score is used by businesses and government agencies to enhance their services.

CSAT empowers CX leaders with automatic, actionable CSAT scores for every customer interaction, leveraging Generative AI to analyze sentiment, ...

The whole thing vexed me enough that I started to really notice customer satisfaction surveys — and, as I'm sure you've seen, they are everywhere. It seems like every interaction I have with a ...

Amid this dichotomy, overall customer satisfaction with the retail sector inches up 0.4% to a score of 78.3 (out of 100), according to the American Customer Satisfaction Index (ACSI) Retail and ...