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H-E-B ties as best supermarket in the country for customer satisfaction
The ACSI uses customer interviews as part of a “multi-equation econometric model,” developed at the University of Michigan, to determine its scores. Customer expectations are taken into ...
Forbes1y
New Data About Airlines Competing On Customer Experience
Southwest Airlines only saw its ACSI score drop 1% ... A weak technological backend and a point-to-point hub model that quickly crumbled. Then, months later, widespread outages caused by technical ...