While it’s easy to dream up all the ways AI agents are going to streamline workflows and personalize engagement, the business ...

GenAI can analyze large sets of data, including every customer interaction, the customers' sentiments before and after interacting with the agents and their actions on the company’s website. Using ...

Artificial intelligence (AI) can be leveraged by hospitality companies to meet or even exceed customers' expectations, according to a framework proposed by researchers in the Penn State School of ...

An artificial intelligence startup, Cognigy, is moving its U.S. headquarters from the heart of San Francisco to a new home in ...

Verizon said an AI assistant for the company's customer service representatives built using Google models had cut down on ...

Telco consumers increasingly expect a more personalized relationship with their service provider – they appreciate efficient ...

For years, partnerships have been the most underutilized growth lever in SaaS—not because they don’t work, but because many ...

Generative artificial intelligence has usurped its traditional counterpart as the next growing technology taking the payments industry by storm.

While gen AI is already having a profound impact on marketing activities like customer service and content creation, it has ...

AI agents can be found in a variety of industries, including healthcare, finance, manufacturing, customer service, and ...

A CinemaCon panel discussed finding efficiencies for the exhibition business, but concluded the human touch is still key.