Doubts are mounting about the business relevance of customer experience management, while long-term stock returns on customer ...

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.

Facebook, not so much. Americans crown Chick-fil-A as their favorite fast food restaurant (McDonald’s is last) According to the American Customer Satisfaction Index, the controversial chicken ...