Facebook, not so much. Americans crown Chick-fil-A as their favorite fast food restaurant (McDonald’s is last) According to the American Customer Satisfaction Index, the controversial chicken ...

The American Customer Satisfaction Index puts ISPs near the bottom of all industries, even below airlines, the US Postal Service and social media. But the latest J.D. Power survey results show one ...

A new consumer satisfaction survey is exposing which mega-retailers have the happiest customers—and the results speak for ...

Wegmans was also one of only four supermarkets to see customer satisfaction rise in the new survey. The others were Ahold ...

Walmart scored poorly in a recent customer satisfaction study. Low scores have not kept it from being the largest retailer in ...

ACSI report reveals the top-rated grocery stores in the U.S.—and two beloved chains share the top spot. See the full ranking.

Most of the complaints stem from consume... When given the choice, consumers in a survey by the American Customer Satisfaction Index (ACSI) say they'll take fast food over a full service restaurant.

The survey highlighted top regional performers. In the Northeast, Wegmans ranked first for customer satisfaction and in the ...

The American Customer Satisfaction Index’s review of nearly 42,000 consumer surveys found two-thirds of online retailers saw ...

Walmart-owned Sam's Club saw a huge jump in this year's customer satisfaction rankings, while Costco's score slipped slightly ...

ANN ARBOR, Mich.--(BUSINESS WIRE)--The retail sector continues to face a shifting and dynamic environment, with some brands thriving amid economic pressures while others struggle to maintain ...

Jaguar has taken the top spot among luxury brands in the 2013 Sales Satisfaction Index, an annual survey conducted by J.D. Power that measures customer satisfaction with the experience of ...