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6 Alternate Frameworks To Quality Management That WorkThe Balanced Scorecard (BSC) framework, developed by Robert S. Kaplan and David P. Norton, is a strategic planning and management tool that helps organizations translate their mission and vision ...
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Metrics versus valueRobert Kaplan and David Norton described the Balanced Scorecard as the comprehensive framework that translates the company’s strategic objectives into a coherent set of performance measures.
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