there are three big benefits: increased productivity, reduced call volume and, perhaps most importantly, higher customer satisfaction scores. And who doesn’t want that?

In this blog, we will be looking at the power of AI in contact centers. As businesses continue to look for ways to make their ...

The highs and lows customers experience not only influence their immediate satisfaction but also build long-term loyalty.

They did so quarterly with each of the 95 dealerships. Customer satisfaction scores were the result of a quarterly customer survey. New vehicle sales also were reported quarterly. The researchers ...

Providers who understand their customers’ expectations and experiences are better positioned to target needs and implement initiatives that will increase overall customer satisfaction, efficiency, ...

“All three benefit greatly from the popularity of ... so much so that the supermarket has among the highest customer satisfaction rates in the country. The San Antonio-based chain has an 85% ...

Rental car companies that understand their customers’ expectations and rental experiences are better positioned to target performance improvement initiatives that may increase overall customer ...