Call centers and contact centers fall under this category as both include handling of either inbound calls, outbound calls or both. Call centers that include handling of calls along with live ...

Kelly Loiacono, call center scheduler for Vector Marketing Corp., a subsidiary of Cutco Corp., is celebrating 25 years of ...

Call centers used to something only enterprise ... as a writer and editor across a range of computing, technology, and marketing titles. He has been interviewed multiple times for the BBC and ...

Jackson earned the following marketing and communications awards in 2024: The Stevies: American Business Awards, which honors the achievements and positive contributions of organization, recognized ...

Discover the best call center training software this year. Compare features, pricing, pros, and cons to find the best fit for your needs. From internal knowledge to call etiquette and system ...