A new artificial intelligence startup is addressing the frustrating experience patients can have when calling a health plan ...

The busy season can make or break a call center - learn how to turn the chaotic periods of the HVAC season into a success.

Charleston County 911 is improving how they respond to emergencies through new software, launched last week. Now, dispatchers ...

Currently residing in Chicago, Illinois, Chance Townsend is the General Assignments Editor at Mashable covering tech, video games, dating apps, digital culture, and whatever else comes his way.

Teleperformance SE, the largest call center operator on the planet, has come up with a way to mask the fact it operates in India for customers calling for support with their latest iPhone or Galaxy ...

Teleperformance SE has deployed AI technology by Sanas to modify the accents of its Indian call center employees in real time. The system aims to enha ...

Teleperformance SE, the world's largest call center operator, is implementing an artificial intelligence system designed to soften the accents of English-speaking Indian workers in real-time.

UAE telecom operator du is planning to provide enhanced call center operations through advanced AI technologies after announcing a collaboration with Microsoft. The partnership with Microsoft, which ...