You may be asked for additional information to support your claim, for example proof of purchase, records of letters, phone calls or emails. Once you have put in your chargeback request ...

Mastercard, alongside other industry leaders and stakeholders, is working to uncover trends, risks and challenges to address return fraud in all its forms.

A chargeback occurs when a consumer disputes a charge on their credit card, often as a protective effort to avoid fraud or an unresolved issue. The chargeback process was originally designed over ...

Our guide tells you how to use chargeback if there's a problem with something you've bought on a debit or credit card. If your undelivered tickets had an individual value of £100 or more, you can use ...