When the user contacted Cursor support, an agent named "Sam" told them it was expected behavior under a new policy. But no ...

A hallucinating customer support bot—and a viral backlash—shows how fast things can go wrong in the age of AI automation.

When it comes to using artificial intelligence for customer support, businesses are learning that the technology isn’t something you set and forget. Instead, they need to keep an eye on how the AI is ...

Cursor AI's chatbot fabricated a company policy regarding device logouts, causing widespread confusion and subscription ...

These automated support workers can handle a variety of routine questions and offer a number of benefits, including: Fast ...

Hence, companies should first implement low-risk AI interactions in customer support systems. “For example, you can start ...

For companies deploying these systems in customer-facing roles without human ... this is an incorrect response from a front-line AI support bot." The Cursor debacle recalls a similar episode ...

Welcome back to The Prompt, Buzzy AI coding tool Cursor's customer support bot replied to a programmer's query with a made up policy that doesn't exist. The snafu led to some users complaints.

Discover how conversational AI has evolved beyond chatbots in 2025—reshaping customer engagement, powering intelligent ...

today announced the launch of its AI-powered chatbot service, designed to elevate customer interaction and improve operational efficiency for F&B businesses in Malaysia. Seamlessly integrated with ...

Global announced the launch of its AI-powered chatbot service, designed to elevate customer interaction and improve operational ...

AI startup Anysphere has been riding high over the past two months, thanks to the skyrocketing popularity of its AI-powered software coding assistant, Cursor. The company, which was eyed for ...