Then, consider skills-based and priority routing options, which can improve customer experiences. The post Call Center ...

Our Contact Centers CCaaS channel delves deep into the evolving world of customer service best practices, best CCaaS platforms and how AI is changing the customer service landscape. Our editorial ...

Introduction Small businesses have to be cleverer in the competitive world of today to provide outstanding customer service. Optimizing call center services for small businesses is among the best ...

Good CRM tools and strategies enable call centers, contact centers, and customer support teams to be their most effective and ensure that all customer inquiries end with the best possible customer ...

The CSR Academy's three-day May training event is designed for customer service representatives, dispatchers, and call center ...

G-Summit 2014 South-East Asia will focus on “Taking Customer Experience to the Next Level,” a theme which symbolizes the new rapid-to-deploy innovations Genesys has created for its customers, as well ...