1. Proactive Support: Address issues before they escalate. Follow up, check in and make customers feel cared for. 2. Surprise And Delight: Small gestures, from personalized thank-you notes to ...

There are three elements I believe companies should focus on to create a great customer experience for the modern consumer: ...

Customer expectations continue to evolve, and technology-based strategies must focus on their needs and preferences.

Everywhere you turn, someone’s talking about experience. User experience. Customer experience. Employee experience. Total ...

With the goal of consistently and effectively delivering best-in-class customer experience through both physical and digital channels, the company embraced the Salesforce Customer 360 platform to ...

customer experience, CRM, customer service, and speech technologies are more critical than ever to the success of your organization. CX Connect will feature 3 days of thought-provoking presentations ...

Your CU Boulder Customer Experience Certificate provides you the differentiating factor. It proves that you have completed all modules, as well as the cumulative Capstone Project. You'll walk away ...