"Companies regularly collect customer-satisfaction measures ... they're thinking about the larger strategic questions they have." Big survey companies don't just dump a giant Excel spreadsheet ...

Other travel segments also saw a decline in customer satisfaction in the study, including hotels, car rentals, rideshare and ...

and depth of insight (are we pressing the right buttons and asking the right questions?) The customer feedback survey industry today is also guilty of over-reliance on data. An explosion of data ...

Before I had a chance to start typing out my complaint, a question appeared on the screen ... to feel like an explosion of demands for customer feedback. “How did we do?” ...

“These surveys are essential for the MTA to understand what is working and where we can focus on to improve the customer journey ... and buses and overall satisfaction with the LIRR and ...

Close the loop with care. Deborah Bearden trains associates to respond meaningfully to customer feedback—no generic templates ...

The Corporation of Hamilton is asking city residents and ratepayers to complete a survey so that it can assess its performance. The five-minute survey is designed to gather valuable feedback on how ...

Providers who understand their customers’ expectations and experiences are better positioned to target needs and implement initiatives that will increase overall customer satisfaction ... person ...