focus on making things right for the customer and getting them to see a better way than they imagine — without making them feel contradicted or dismissed, as though you're not even listening to ...

Sonos was once a pioneer in wireless home audio, holding its own against giants like Apple and Google in the niche market of premium speaker equipment. But after nearly a year of missteps and ...

That means talking—either in person or on the phone—not just through surveys. Great leaders make time in their busy schedules to listen to their clients. And if a customer offers a suggestion ...

You can’t wow your customers if you’re not listening to what they need. A fast way to find out what they want is by eliciting feedback. Plenty of companies set up automatic surveys to deploy ...

‘If you listen, the customer will tell you what ... the same service to both [enterprises and mid-market customers]. It's not like, if a customer doesn't spend [a certain amount] with us ...

How listening to your customers can fuel the change you need Customer reviews are a primary touchpoint between businesses and their customers, but they're only valuable if the business acts after ...