focus on making things right for the customer and getting them to see a better way than they imagine — without making them feel contradicted or dismissed, as though you're not even listening to ...

You can’t wow your customers if you’re not listening to what they need. A fast way to find out what they want is by eliciting feedback. Plenty of companies set up automatic surveys to deploy ...

Sonos was once a pioneer in wireless home audio, holding its own against giants like Apple and Google in the niche market of premium speaker equipment. But after nearly a year of missteps and ...

How listening to your customers can fuel the change you need Customer reviews are a primary touchpoint between businesses and their customers, but they're only valuable if the business acts after ...