"Industry-specific forums have proven surprisingly valuable for customer research. Rather than just tracking company news, we monitor what employees discuss in professional communities like Trade ...

Customer surveys aren't just bad for companies. After reading the copious research on how surveys are actually used, I've come to the conclusion that they're even worse for us, the oversurveyed ...

However, years of research into behavioral economics have demonstrated that although the feelings that drive customer choices are often overlooked, they are always present. As consumer behavior ...

Consumer behavior—or how people buy and use goods and services—is a rich field of psychological research, particularly for companies trying to sell products to as many potential customers as ...

CMSWire's research library provides current insights across customer experience, digital experience, contact center practices, customer data platforms, digital experience platforms, customer ...

Before making the change to assigned seating – ending the open seating model that it had utilized for the past 50 years – ...

Since Covid, the typically positive correlation between consumers’ mood and stock prices has collapsed, research finds.

Welcome to the Center for Research in Consumer Financial Decision Making (CFDM) at the University of Colorado, Boulder. Our mission is to advance the understanding of consumer financial ...

Clinical studies have shown that many ingredients found in Neuro Surge, such as Green Tea Extract and Olive Leaf, have ...

A whistle-blower with access to an internal Ridglan Farms database has given FOX6 Investigators a list of customers who ...

The Centre for Consumer Society Research – from a state research institute to an academic research unit. The first consumer advisory committee was established by the Finnish government in 1962. At its ...