Customer surveys aren't just bad for companies ... To get approved by an Institutional Review Board, the potential results have to be worth the risks, to provide some benefit to humanity.

According to a BrightLocal survey, nearly 90% of consumers admitted ... According to the Harvard Business Review, ‘customer-ideated products’ perform 20% better than their counterparts ...

as reflected in its below-average rating on customer review sites like Trustpilot and poor survey scores from third-party organizations like JD Power. So, if excellent customer service is a top ...

The survey received over 80,000 responses from the MTA’s ridership, including riders from Long Island Rail Road and MNR.

Nextiva, the leading unified customer experience management (UCXM) platform, today announced the results of its recent survey of customer experience (CX) decision-makers, providing insight into the ...

DBRL was 29 percent above the U.S. average for satisfaction with library services; 55 percent over the U.S. average for ...

With Chatmeter’s new Review Generation tool, multi-location brands can build credibility by driving three times more customer reviews in half the time. Customizable email, SMS and QR code templates ...

With Chatmeter's new Review Generation tool, multilocation companies can build credibility by driving three times more customer reviews in half the time. Customizable email, SMS, and QR code templates ...