Shopping online is always something of a gamble, but there’s one controversial detail that can turn the perfect piece into a ...

Editor's note: This article was updated with new information on March 27, 2025. Customer reviews today are more than just feedback — they’re a powerful currency that shapes brand perception ...

Customer surveys aren't just bad for companies ... To get approved by an Institutional Review Board, the potential results have to be worth the risks, to provide some benefit to humanity.

A new study shows a decline in customer satisfaction with airlines and other travel firms, according to the American Customer Satisfaction Index.

Customer reviews are a powerful strategic tool that can boost your visibility, enhance your credibility, and improve ranking ...

According to a BrightLocal survey, nearly 90% of consumers admitted ... According to the Harvard Business Review, ‘customer-ideated products’ perform 20% better than their counterparts ...

Welcome to the “review industrial-complex” that’s ... want your email address at the cash so they can send you a customer survey before you arrive home. Was the (self) service good?

To translate insights into action, brands should establish cross-functional collaboration between data analysts, marketers ...

Most consumers say they do not take the time to fill out customer feedback surveys thoughtfully, according to recent research from Customer Thermometer. The report was based on data from a survey of 1 ...

“It is my sincere hope that we receive a strong response to this survey,” said Jeff Field, Executive Director of LCWSC. “We genuinely want to hear from our customers. Your feedback is important to us, ...