Taking care of customers has always been crucial to business success. In fact, stock experts have found that brand loyalty is ...

Shep Hyken is a customer service/CX expert, author & keynote speaker. According to Capterra, a division of Gartner, in the past two years, customer satisfaction scores have improved for 63% of U.S ...

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

Find out how Mars Wrigley increases data accuracy in its products, improving supply chain operations and ensuring moments of everyday happiness for its consumers.

Increasing customer satisfaction makes sense, especially when the customers fit the profile of your best ones. You may have heard of ICP, the definition of which, in practice, varies from ...

Leading health insurers such Cigna, UnitedHealth Group and Elevance Health have recently acknowledged flaws in the healthcare ...

The study also identifies the Key Performance Indicators and best practices that are directly linked to auto insurance satisfaction. This study evaluates the overall customer experience with their ...

The J.D. Power U.S. Senior Living Satisfaction Study SM examines industry-level performance metrics across seven factors of the resident experience and highlights the best practices that ...