According to ForeSee’s annual Holiday E-Retailer Satisfaction Index, this year was Amazon ... but one to watch out for. “Amazon has had a customer-centric culture since day one, often ...

The survey highlighted top regional performers. In the Northeast, Wegmans ranked first for customer satisfaction and in the ...

The American Customer Satisfaction Index is the gold standard for measuring customer satisfaction across dozens of categories ...

Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...

Amazon and Apple have topped ... Experiencing mobile The Mobile Customer Experience Report is a section of “The ForeSee Experience Index: 2013 U.S. Retail Edition” report, which measures ...

Consumer satisfaction with supermarkets remained steady in 2024 while shopper sentiment on aspects of digital shopping ...

Each of those supermarkets received a customer satisfaction score ... owned by Amazon, tied for fourth in the ranking with a score of 82. The index's ranking was based on nearly 20 factors ...

Amid this dichotomy, overall customer satisfaction with the retail sector inches up 0.4% to a score of 78.3 (out of 100), according to the American Customer Satisfaction Index (ACSI) Retail and ...