Companies are graded in five categories: customer satisfaction, innovation, social responsibility, employee engagement and development, and financial strength. The statistical model that produces ...

Your service business doesn't have to operate at the mercy of perceptions if you design -and follow- a clear model with customer satisfaction at its core.

Leading health insurers such Cigna, UnitedHealth Group and Elevance Health have recently acknowledged flaws in the healthcare ...

Traditionally, scaling customer service alongside business growth has been a tricky balance to strike. To meet rising demand, the only real option was to add more and more head count to your support ...

At the heart of Alon’s approach is his ability to seamlessly integrate data analytics, artificial intelligence (AI), and ...