"Companies regularly collect customer-satisfaction measures ... not because they're thinking about the larger strategic questions they have." Big survey companies don't just dump a giant Excel ...

Iron Mountain scored highest for customer satisfaction in the latest Management Top 250 ranking, followed by Intel and Ball.

According to Capterra, a division of Gartner, in the past two years, customer satisfaction scores have improved for 63% of U.S. businesses. And there’s a reason. According to Laura Burgess ...

Utilities that understand their attitudes, behaviors and preferences are better able to target performance improvement initiatives that can increase overall customer satisfaction and garner support ...

The survey highlighted top regional performers. In the Northeast, Wegmans ranked first for customer satisfaction and in the ...

Providers who understand their customers’ expectations and experiences are better positioned to target needs and implement initiatives that will increase overall customer satisfaction, efficiency, ...

While typical customer satisfaction metrics looked healthy ... from new to churned. Use open-ended questions like: “What surprised you during implementation?” and “What features didn ...

Walmart-owned Sam's Club saw a huge jump in this year's customer satisfaction rankings, while Costco's score slipped slightly ...

The survey received over 80,000 responses from the MTA’s ridership, including riders from Long Island Rail Road and MNR.

Companies are graded in five categories: customer satisfaction, innovation, social responsibility, employee engagement and development, and financial strength. The statistical model that produces ...