The "Retail's Biggest CX Trends in 2025" report collected more than 57 million feedback points from across the globe throughout 2024 to provide in-depth analysis on customer satisfaction, retail ...

Customer satisfaction in the lodging industry has dipped over the past year, reversing two years of gains, according to data released Tuesday from the American Customer Satisfaction Index.

In fact, the best-performing commercial health plans have seen their overall member satisfaction scores rise considerably in ...

A new study shows a decline in customer satisfaction with airlines and other travel businesses, according to the American Customer Satisfaction Index. The decreased satisfaction comes amid a drop ...

A new study shows a decline in customer satisfaction with airlines and other travel firms, according to the American Customer Satisfaction Index. The decreased satisfaction comes amid a drop in ...

The travel segment reverses the gains in satisfaction ... customer experiences. Customers who book their rentals directly rather than through an online or traditional travel agent report ...

Research for this report was conducted between ... having recall work done saves time and improves customer satisfaction.

By implementing SAP Business Network, the company aimed to eliminate traditional silos and expand connection points, facilitating real-time communication across its entire supply chain.

Quadient Named a Leader in the SPARK Matrix™: Customer Communication Management Report for 2025 QKS Group recognizes Quadient for its advanced AI-powered capabilities that simplify and enhance the ...