Pam Danziger reports on retail ... Good, caring and personal customer service on the shop floor greatly enhances the customers’ satisfaction, resulting in a greatly enhanced likelihood that ...

Internet service providers that understand their customers’ expectations and experiences are better positioned to implement focused performance initiatives designed to increase overall customer ...

Companies are graded in five categories: customer satisfaction, innovation, social responsibility, employee engagement and development, and financial strength. The statistical model that produces ...

The study results allow providers to: Measure service quality and key factors driving customer satisfaction Benchmark performance ... in-person discussion Competitive survey data and industry reports ...

Embark says the survey also showed close to 56 percent of riders use transit services five or more days per week. Overall, ...

Walmart-owned Sam's Club saw a huge jump in this year's customer satisfaction rankings, while Costco's score slipped slightly ...

DALLAS—Uh-oh. Streaming video service subscriber churn is approaching 50%, and an important measurement of customer satisfaction and loyalty has fallen below the high mark achieved during the ...