There are many correct answers. In other words ... so maybe this should be the next question on your customer satisfaction survey: How long are you willing to wait before you become frustrated ...

On a scale of 1 to 5, customer satisfaction with customer-satisfaction surveys is headed to zero ... be able to detect when there's a low-quality answer and come back and ask the customer for ...

Walmart scored poorly in a recent customer satisfaction study. Low scores have not kept it from being the largest retailer in ...

Providers who understand their customers’ expectations and experiences are better positioned to target needs and implement initiatives that will increase overall customer satisfaction ... person ...

Utilities that understand their attitudes, behaviors and preferences are better able to target performance improvement initiatives that can increase overall customer satisfaction and garner support ...