Virgin Money has apologized to a customer who was scolded by one of the bank’s chatbots after it appeared to confuse its own ...

In this blog, we will be looking at the power of AI in contact centers. As businesses continue to look for ways to make their ...

The secondhand marketplace says consumers are already reaping the benefits of the AI-enabled customer service tool.

For people who hate making mundane phone calls, Google has an AI solution.

The future of customer service is here! Businesses looking to provide exceptional customer experiences can rely on innovative ...

Virgin Money’s AI-powered chatbot has reprimanded a customer who used the word “virgin”, underlining the pitfalls of rolling out external artificial intelligence tools.

The table below shows an overview of what jobs will AI replace in the future, including the likelihood of AI replacing each ...

SINGAPORE – Imagine a future where you can instruct a chatbot to order pizza ... with enterprise users to develop AI agents that help review and act on customer service requests, among various ...

A trio of artificial intelligence engineers who previously led projects at Google LLC, Meta Platforms Inc. and Samsung Electronics Co. Ltd. say they have raised $10 million for a new startup that aims ...

Imagine a sales team that never sleeps. Palona is launching AI chatbots designed to act as personable, 24/7 sales agents for ...

With the AI Chatbot service, we are able to give clients a ... team that’s busy with day to day operations and in-person customer interactions and which can’t frequently monitor online ...

Alexander Beckman, founder of the AI startup GameOn Technology (now ON Platform), and his wife, attorney Valerie Lau Beckman, ...