When dealing with technical issues or customer service needs for Microsoft products, it’s often best to speak to a live person for quicker resolution. Whether you’re dealing with a software issue, ...

The government and private companies are rushing to add more technology and AI to customer service, but it’s not for everyone ...

In this modern era, the integration of Generative Artificial Intelligence (GenAI) is redefining customer service, ...

Traditional phone systems may incur higher long-distance fees depending ... Ticket duplication is a common issue in many ticket-based customer service platforms, often leading to redundant agent work ...

No system, AI-driven or otherwise ... Many companies don't prioritize customer service and contact centers. They're a necessity, but the goal is to make them as cheap as possible.

The hot new status symbol in customer service: a phone call with an actual human ... Henderson lamented that this passenger caste system isn't as good as it used to be — for the winners ...