The chargeback process was originally designed over 50 years ago to protect consumers, but as e-commerce merchants will tell ...

AI and chatbots fail to reduce customer service wait times, leading to 15 billion hours wasted by Indian consumers.

A new report reveals Indian consumers spent 15 billion hours waiting for customer service in 2024, despite AI advancements.

AI and chatbots fail to reduce customer service wait times, leading to 15 billion hours wasted by Indian consumers.

The impacts of AI are already being felt on the Indian job market. Zomato has laid off over 500 customer service executives, ...

With less than half of consumers happy with the service they receive and only 16% of agents satisfied with their roles, AI-led transformation can unlock significant commercial potential; but customers ...

Indian consumers spent over 15 billion hours last year waiting to lodge customer service complaints, said ServiceNow Customer ...

Before the COBOL transition reports, Fichtner said he had not been worried about benefit interruptions, though he had been concerned that changes at the agency may impact customer service and that ...

Australia’s A$4.2 trillion supers system is facing increased scrutiny over mounting concerns about customer service. ASIC’s ...