While gen AI is already having a profound impact on marketing activities like customer service and content creation, it has ...

Let’s look at three top customer service trends and how businesses can address them to achieve positive results. 1. Peop ...

This research report, based on data from 1,600 consumers ... 66% of consumers experienced customer service skimpflation in the past six months – with 87% reporting they will spend less or stop ...

Consumers say the primary benefit of chatbots used by brands for customer service is their 24-hour availability, according to recent research from Drift, SurveyMonkey Audience, Salesforce, and mycleve ...

A new resource from Info-Tech Research Group reveals how AI is revolutionizing customer service by addressing long-standing challenges such as long wait times, impersonal interactions, and ...

Global spending on market research has doubled since 2016 ... Its analysis of "non-structured data," which is to say customer-service phone calls and online chatter, hit 2 billion conversations ...

AI in customer service should enhance the experience for both customers and employees," says Terra Higginson, principal research director at Info-Tech Research Group. "Whether you're a customer or ...