The philosophy of this coffee shop employee suggests a shift in how we think about customer service interactions. By ...

Retailers at this year’s NRF Big Show showcased how they are putting customer data to use for personalization and loyalty.

If you're running an e-commerce website, you need a customer service team. And if you're running an online shopping juggernaut like eBay, you need a big customer service team. Luckily, that's what ...

Shopify’s (NYSE:SHOP) support division has reportedly undergone another round of layoffs as the e-commerce platform is said to have reduced its staff by at least another 12 employees, according to ...