Emergency call handlers whose decisions can be the difference between life and death reveal what it is like to be the first ...

In the UK there are two emergency service numbers - 111 and 999. Find out the right situations to call these numbers in.

Then call 999 or 112. The operator on the phone will ask you which emergency service you need – fire, police or ambulance. Try and answer their questions as best you can; tell them what has ...

Dr Xand van Tulleken, discussing what to do in an emergency, such as when someone faints or gets injured, emphasised that there’s one crucial step to take first. Should I call 111 or 999?