The new Teams Phone Extensibility will allow organizations to get the best of their Teams platform by integrating it with ...

Contact centers are key to exceptional customer support and business growth, yet many struggle with integrating AI driven experiences and multiple channels efficiently.

Microsoft's forays into artificial intelligence have placed Copilot and Agents as key drivers of business transformation in ...

Organizations increasingly are using Dynamics 365 -- from ExxonMobil in the energy industry and Virgin Atlantic in transportation to the Miami Heat professional basketball team in sports ...

at risk of falling through' Microsoft today announced two software agents that automate certain business functions for ...

On Wednesday, Microsoft unveiled Sales Agent, which can help sales teams close more deals faster by researching leads, setting up meetings, reaching out to customers, and even closing sales for ...

By eliminating the complexity of traditional automation frameworks, this solution enables faster adoption and makes automation more accessible to both business and technical teams alike.