"Effective customer service consists of asking, 'What is it our customers want, how well are we providing it, and what must ...

Customer service plays a central role in your business's success, and it's crucial that you improve customer service ...

Shep Hyken is a customer service/CX expert ... and other forms of automated self-service have been steadily improving over the years. By the way, NLP is a fancy term that means the computer ...

"Social commerce" is more than just a trendy buzzword nowadays; it’s a tool brands can use to deepen their connection with ...

The company said Wednesday that going forward, customers will receive a full-day bill credit for any fiber outage longer than ...

The Hard Rock Café is using a new mobile tool to improve its customer service and increase customer loyalty. For the SMS initiative, the Hard Rock Café tapped the new Web-based software from ...

The utility says the new four-person team will “quickly respond to customer needs ... operational insight and support for our ...