Key performance indicators ... Customer-focused KPIs generally center on per-customer efficiency, customer satisfaction, and customer retention. Process-focused KPIs aim to measure and monitor ...

Drive results and business success with better tracking of these indicators ... are some key executive metrics for customer experience and why they are important: The data used to benchmark ...

You might treat customer satisfaction as soft, but your customers do not. Each and every customer is more important to the ... All other indicators aside, customer sat is the pulse of the ...