Great customer experiences start with human connection, and technology should enhance, not replace these interactions.

strategic plans while delivering excellence in customer service. In support of this mission, we will: Partner with the University community to understand and enable the information technology needs of ...

A pioneering study by Anirudh Sharma Peri, a technology researcher and customer service specialist in the United States, ...

So you know you want to service your customers on social media, and maybe you’ve even launched a program, but you need to know how to scale. It’s time to look at technology for help.