It seems there should be a recall on the Jenn Air wall oven combo with so many people having the same issue. These appliances are not cheap and no customer service! I have had the same issue as ...

JennAir has created kitchen appliances since 1947, featuring built-in options such as ranges, cooktops, wall ovens ... PLEASE RESEARCH MICROWAVE OVENS BEFORE YOU DECIDE ON JENN AIR.