AI is helping to supercharge the connection between businesses and customers, but certain steps are necessary to optimize CSM solutions.

Millions are lost in revenue by UK dealers due to a lack of truly personalised communication with customers. That is the view of customer data segmentation experts ADS (Auto Data Solutions), after ...

Learn how operationalizing voice of the customer data in real-time improves frontline performance, customer satisfaction, and ...

Businesses today must fulfill increased demands for prompt and safe customer service. Greetings to AI-driven WhatsApp, a ...

Secondary information can provide insight into the geographic regions, time of day, type of customer, purchase volume, product category breakdown, and price levels. So what are some of the most ...