NatWest aims to enhance customer experience and streamline operations through access to advanced GenAI technology ...

NatWest and OpenAI have joined forces to enhance the lender's digital assistants and customer support processes using ...

Barclays had plummeted offline at the end of January, and all of Lloyds Banking Group apps went down the following ... A total of 56 per cent of online payments had failed at the lender during ...

Last year NatWest Group shut 48 sites and in 2023 it closed nearly 20 branches. At the time, the high street banking giant again blamed the move on the rise of online banking, noting that of its ...

In one of more than 275 AI projects the bank is exploring, NatWest wants to harness Open AI's technology to ramp up the capabilities of its customer-facing chatbot Cora and its virtual assistant ...