One area that may drastically improve consumers’ satisfaction with customer service: AI-powered bots that can act as a ...

A new report shows that generative AI tools are helping online shoppers save time by cutting down the time spent researching ...

Friendly robot Chatbots can be a powerful tool for retail engagement. Over the past year, Facebook Messenger bots associated with brands have been making waves when it comes to engaging customers ...

OpenAI’s ChatGPT may be the world’s most popular chatbot app. But rival services are gaining, according to data from analytics firms Similarweb and Sensor Tower. Similarweb, which estimates ...

As one of the first beauty retailers to institute the use of chatbots, Sephora is continuing its streak with some extra features for its chatbot service aimed toward improving consumer experience ...

With CEO Andy Jassy pushing employees to build AI apps across the company, Amazon is testing new shopping and health assistants.

AI chatbots are answering the phones ... Related stories More from Retail Most popular ...

On Monday, Adobe shared new research that deep-dives into the impact of generative AI on the digital economy. The research analyzes more than one trillion visits to US retail sites and a companion ...