Air India streamlines refund processes with Salesforce Agentforce, automating routine tasks using agentic AI, reducing delays ...

Salesforce is launching Agentforce for Consumer Goods, a new library of pre-built agent skills and actions that equips ...

Enterprise: Air India adopts Salesforce Agentforce to automate service tasks, cut refund delays, and enhance customer ...

Writing about his own company, Benioff observes in excited fashion that customer service now includes “AI agents working with ...

US software company Salesforce is introducing agentic AI for scheduling, reporting and troubleshooting for field service ...

Is AI about to cause the biggest workplace disruption in 25 years? In this episode of Today in Tech, host Keith Shaw sits ...

An ISG Provider Lens™ report says Salesforce’s AI agent-first model is a catalyst for business transformation and a topic of ...

BofA analyst maintains Buy rating on Salesforce with target of $350. Agentforce could drive growth by 2027. Current use cases ...

Over the last two decades, customer expectations have gone through an evolution. In fact, 80% say that experience is just as ...