As one of the first beauty retailers to institute the use of chatbots, Sephora is continuing its streak with some extra features for its chatbot service aimed toward improving consumer experience ...

Sephora’s debut on messaging application Kik is a reflection of the push towards conversational commerce through chatbots and how to drive sales with one-to-one experiences on mobile that mimic ...

H&M, Sephora and Weather Channel are among a number of brands now appearing in messaging application Kik's new Bot Shop marketplace, potentially driving discovery and use as chatbots gain steam. Kik ...

The new chatbot illustrates Amazon's complicated relationship ... and Skims — or makeup brands in Sephora like Charlotte Tilbury or Supergoop sunscreen. When I asked Rufus to find me a "dupe ...