Hallowell, Roger, Leonard A. Schlesinger, and Jeffrey Zornitsky. "Internal Service Quality, Customer and Job Satisfaction: Linkages and Implications for Managers." Human Resource Planning (fall 1996).

Schlesinger, Leonard A., and Jeffrey Zornitsky. "Job Satisfaction, Service Capability and Customer Satisfaction: An Examination of Linkages and Management Implications." Human Resource Planning 14, no ...

The study results allow providers to: Measure service quality and key factors driving customer satisfaction Benchmark performance against other wireless service providers Identify provider strengths, ...

Traditionally, scaling customer service alongside business growth has been a tricky balance to strike. To meet rising demand, the only real option was to add more and more head count to your support ...

South and West and examines satisfaction across six factors: Quality & Reliability; Price; Billing & Payment; Conservation; Communications; and Customer Service.

A list of winning IT Services firms and their client and employee satisfaction ratings were released today on ...

New Jersey’s largest utility, is proud to announce that J.D. Power has recognized PSE&G as the top utility for residential customer satisfaction in both the electric and gas customer service ...

PTA's latest report reveals Jazz leads with 5,070 complaints in December, highlighting persistent telecom service issues in Pakistan.

A list of winning recruitment process outsourcing (RPO) firms and their client satisfaction ratings were released today on ...