AI-powered chatbots are reshaping customer service by improving efficiency, response times, and engagement. With advancements ...

AT&T’s “Chat-to-Agent” System: AT&T employs AI-enabled chatbots to handle simple customer ... the call is seamlessly transferred to a live agent. This model allows customers to resolve ...

While the chatbots offer similar answers, the free version of China's ultra-efficient model has no messaging limits. But ...

While chatbots have found their place in the customer service ecosystem, they haven’t achieved the dominance and ubiquity ...

The integration of hybrid cloud architectures is transforming the banking sector, enabling the deployment of advanced AI ...

If you have used any of the chatbots in the past ... For example, an AI model trained on scraped data from social media can be used to identify and track emerging trends. This information can ...

AI chatbots may seem like neutral tools, but a new study from UBC researchers suggests they often contain biases that could shape environmental discourse in unhelpful ways. The research team ...

AI is revolutionizing the way organizations approach the hybrid workforce model, transcending the debate ... must equip them with AI tools, such as chatbots and virtual agents, that are pulling ...