Every emergency call starts with the voices behind the call… dispatchers. A 9-1-1 dispatcher’s day is fast-paced, emotionally ...

This week is National Public Safety Telecommunicators Week. It's where we recognize the incredible work of 911 dispatchers.

On Wednesday, officials in Lancaster County are honoring emergency call responders during National Public Safety ...

Johnson County dispatchers are now training with AI to simulate 911 calls, improve response skills, and help with call reviews.

The Collierville PD highlights its dispatchers' EMD certification, ensuring they provide vital instructions in emergencies.

Emergency communication specialists are considered first responders in Colorado, but that isn't the case across the entire country.

Captain Walls said dispatchers undergo extensive training to handle those calls ... Dispatchers at the center take about 150,000 emergency calls per year. They handle another 300,000 or so ...

The center’s director said there’s currently 14 openings for call takers, as well as other roles that haven’t been filled in ...

People tour the main communications center, which has enough space to start for seven police and two fire dispatchers during ...

While both take emergency and non-emergency calls, only dispatchers communicate with ... they will spend the next 10 to 12 weeks training on the floor before flying solo. Currently, KCPD has ...