Witnesses have described standing helplessly and paralyzed by the horror of people screaming for help or jumping out of windows as flames tore through a 12-story hotel at a popular ski resort.

Turkey has detained 11 people as part of an investigation into a fire that killed 76 people and injured dozens at a ski resort in the Bolu mountains, Justice Minister Yilmaz Tunc said on Wednesday. A deputy mayor of the northwestern Bolu province,

Some had returned to the hotel year after year. Their deaths — amid dozens of others at the hotel — have stirred grief and outrage.