Other travel segments also saw a decline in customer satisfaction in the study, including hotels, car rentals, rideshare and ...

Customer satisfaction among airlines, lodging, car rentals, online travel agencies, and rideshare services declines, ...

Passenger satisfaction with U.S. airlines dropped by four percent in 2025, with overall satisfaction now at 74 out of 100.

The airline industry score dropped to 74 overall in the latest report. That was down four points from 2024. The airline with the worst score by far was Frontier. Its score of 65 was down 4% from the ...

Customer satisfaction dropped 4% from last year, driven by business customer dissatisfaction, the American Customer ...

McDonald's might need to up their game after data regarding customer satisfaction at their restaurants was released. The American Customer Satisfaction Index (ASCI), established in 1994 ...

Airlines got low ratings for in-flight Wi-Fi quality, flight information, seat comfort and in-flight food and beverage, a new study shows.

The travel segment reverses the gains in satisfaction it enjoyed last year, according to the American Customer Satisfaction Index (ACSI ®) Travel Study 2025, as airlines, lodging, car rentals ...