Due to the commercial applicability of ACSI, the University of Michigan’s Technology Transfer Unit later shifted its ownership to its developer, Dr. Fornell. U.S. overall customer satisfaction ...

The American Customer Satisfaction Index (ACSI), an annual “cross-industry tool” that measures consumer sentiment across various sectors, has released its 2025 survey findings. In the ...

A new survey looked at order accuracy, staff courtesy, wait times, and food quality at popular fast-food restaurants. Find ...

According to the American Customer Satisfaction Index (ACSI ®) Energy Utilities Study 2025, residential customer satisfaction slips 1% to an ACSI score of 74 (out of 100). However, the study ...

Well, a survey from the American Customer Satisfaction Index (ACSI) sheds some light on that, revealing the country’s most popular grocery store and why shoppers love it so much. Read on to ...

Due to the commercial applicability of ACSI, the University of Michigan’s Technology Transfer Unit later shifted its ownership to its developer, Dr. Fornell. In order to improve the satisfaction of ...

Residential customer satisfaction with energy utilities slips 1%, according to the 2025 ACSI Energy Utilities Study.