Citizen satisfaction with government services has reached a seven-year high of 69.7 out of 100. Even more impressive, this ...

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

The whole thing vexed me enough that I started to really notice customer satisfaction surveys — and, as I'm sure you've seen, they are everywhere. It seems like every interaction I have with a ...

Wegmans was also one of only four supermarkets to see customer satisfaction rise in the new survey. The others were Ahold ...

Companies are graded in five categories: customer satisfaction, innovation, social responsibility, employee engagement and development, and financial strength. The statistical model that produces ...

A new report reveals that Costco’s customer satisfaction score has dropped, while Trader Joe’s and Publix are leading the ...

Ah, customer satisfaction — the soft metric that bites hard, especially in B2B, where we are not blessed with oceans of prospects and customers. Long-term B2B success is inextricable from the ...

Walmart scored poorly in a recent customer satisfaction study. Low scores have not kept it from being the largest retailer in ...

U.S. health insurer Cigna Group will hire more staff in people-facing roles and link executive compensation to customer ...

Leading health insurers such Cigna, UnitedHealth Group and Elevance Health have recently acknowledged flaws in the healthcare ...

Leveraging cutting-edge Generative AI and semantic intelligence, iCSAT delivers actionable, unbiased insights, transforming how CX leaders measure and enhance customer satisfaction. Traditional CSAT ...